A Guide to Identifying Stems (Free DOWNLOAD)

In addition to our help desk video , we have developed a handy flyer for your parts counter and customers to use when submitting requests to our helpdesk. Keep reading to learn the steps to a successful help desk parts identification request submission.

THE BWSC HELP DESK

​The Help Desk is a free parts identification service offered by Barry E. Walter Senior Company to help service customers and reduce the many frustrations associated with trying to identify plumbing parts, old and new alike. We highly recommend watching our full help desk video to see the process in action. For a step by step explanation, keep reading:

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WHAT TO DO

• Remove part from valve body
• Remove trim
• Lay part next to a ruler
• Use a broach gauge to determine spline count
• Take the stem out of the bonnet (for compression stems)
• Take clear photos of the entire part next to a ruler

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DO NOT

• Leave Part in Valve Body
• NOT Remove Trim
• NOT Get the Spline Count
• NOT measure the part length
• Send an incomplete or blurry photo

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After you have successfully photographed your part, submit it to our help desk:

• EMAIL:   [email protected]
• TEXT:     970-867-3858

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 Click the button below to download your
​free copy of our printable flyer:

Download the Stem ID Flyer

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We hope this quick guide proves to be helpful to you and your team. As always, please do not hesitate to reach out to us with any questions!