A Guide to Identifying Stems (Free DOWNLOAD) - Barry E. Walter Sr. Company

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A Guide to Identifying Stems (Free DOWNLOAD)

3/16/2023

In addition to our help desk video , we have developed a handy flyer for your parts counter and customers to use when submitting requests to our helpdesk. Keep reading to learn the steps to a successful help desk parts identification request submission.

THE BWSC HELP DESK

The Help Desk is a free parts identification service offered by Barry E. Walter Senior Company to help service customers and reduce the many frustrations associated with trying to identify plumbing parts, old and new alike. We highly recommend watching our full help desk video to see the process in action. For a step by step explanation, keep reading:

WHAT TO DO

Remove part from valve body
Remove trim
Lay part next to a ruler
Use a broach gauge to determine spline count
Take the stem out of the bonnet (for compression stems)
Take clear photos of the entire part next to a ruler

DO NOT

Leave Part in Valve Body
NOT Remove Trim
NOT Get the Spline Count
NOT measure the part length
Send an incomplete or blurry photo

After you have successfully photographed your part, submit it to our help desk:

EMAIL: helpdesk@barrywalter.com
TEXT: 970-867-3858

Click the button below to download your
free copy of our printable flyer:

Download the Stem ID Flyer

We hope this quick guide proves to be helpful to you and your team. As always, please do not hesitate to reach out to us with any questions!

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Get in Contact:

2550 E. Platte Ave
Fort Morgan, CO 80701
Phone: 970-867-3858
Toll Free: 800-767-5552
Hours: 7:30 AM to 5:00 PM (MDT)
Help Desk Email

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